FREQUENTLY ASKED QUESTIONS
Everything you need to know before placing your order.
From custom corporate gifting to flat-rate delivery, we want your experience with That’s Right, Sweetie to feel thoughtful, clear, and easy from start to finish.
Custom Orders & Personalization
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Yes. Every That’s Right, Sweetie product is made-to-order and fully customized, including color, design, and message. We do not charge extra for customization because it is the standard we are known for.
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Depending on the product and order details, customization may include colors, drizzle, decorative finishes, messaging, branded tags, packaging, fortune cookie messages, and gift presentation.
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No. Customization is included because it is part of the That’s Right, Sweetie experience. Every order is built to reflect your brand, event, message, or gifting moment.
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Yes. We can customize colors and design details to coordinate with your brand, event theme, holiday, celebration, or gifting campaign.
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Yes. Custom messaging can be included depending on the product. Fortune cookies are especially perfect for messages that actually matter, whether you are thanking clients, recognizing employees, or creating an event takeaway.
Corporate Gifting
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Each That’s Right, Sweetie order is carefully packaged to protect quality and presentation. Flat-rate delivery is applied at checkout based on your region. Larger and corporate orders may ship via custom delivery arrangements to ensure the best possible experience.
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Our flat-rate delivery tiers are:
Sweet Local Delivery: $10
Midwest Delivery: $18
Nationwide Delivery: $28Flat-rate delivery is applied at checkout based on your delivery region.
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Yes. We provide free delivery within one hour of Racine, Wisconsin, to one designated location with a minimum of 200 units sold.
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If the order is under 200 units, a $75 delivery fee will apply, or you may choose to pick up your order at our Pretzel Palace in Racine, Wisconsin, for free.
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Yes. Greater Milwaukee delivery is available for a $40 delivery fee.
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Yes. Large corporate orders may ship separately or require custom delivery arrangements to ensure the best possible experience. Orders over $500 may also ship separately to help protect product quality.
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No. Delivery times depend on the UPS shipping method selected during checkout. That’s Right, Sweetie does not guarantee delivery dates, as shipping timelines are managed by UPS.
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UPS delivery may be affected by weather conditions, carrier delays, holidays, high shipping volume, and incorrect address information.
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That’s Right, Sweetie is not responsible for delays once an order has been shipped.
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Yes. That’s Right, Sweetie specializes in high-impact gifting for teams, clients, and events. We create custom branded experiences designed to strengthen relationships, elevate recognition, and create memorable moments.
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Our signature offerings include handcrafted chocolate-dipped pretzel rods, fully customized fortune cookies, and elevated ready-to-gift corporate boxes designed for impact.
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Yes. We specialize in bulk corporate gifting programs, event takeaways that do not get left behind, and branded experiences that extend beyond the moment.
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Yes. That’s Right, Sweetie gifts are perfect for client events, employee recognition, referral partners, holiday gifting, real estate closings, hospitality gifts, open houses, conferences, and brand touchpoints.
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Yes. Custom branding can include brand colors, messaging, packaging details, branded tags, and presentation elements. Every order is built to reflect your brand, not ours.
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The best place to start is the Corporate Gifting inquiry form. Tell us about your company, event, quantity, timeline, and gifting goals, and we will help guide the next steps.
Delivery & Shipping
Refunds & Replacements
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No. Food products cannot be returned, and because every order is handcrafted, made fresh to order, and often customized, we do not accept returns.
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Customer satisfaction is very important to us. We may offer a refund, replacement, or store credit in situations involving damaged items during shipping, incorrect items received, missing items from your order, or quality concerns upon delivery.
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Please email info@thatsrightsweetie.com within 24 hours of delivery with:
Your order number
Photos of the product
Photos of the packaging, if applicable
A brief description of the issue -
Requests submitted after 24 hours of delivery may not be eligible for refund or replacement.
Ordering & Production
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All orders are handmade to ensure freshness and quality. Please allow 5–7 business days for production.
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Yes, whenever possible. If you have a requested delivery date or event deadline, let us know when placing your order so we can plan around your timeline.
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Yes. Every That’s Right, Sweetie order is handcrafted and made fresh to order.
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Larger orders, bulk corporate gifting programs, and highly customized requests may require additional planning time. If you are ordering for an event or company-wide gifting program, we recommend reaching out as early as possible.
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Yes. Ready-to-order favorites can be purchased directly through the shop. For custom quantities, corporate gifting, or larger orders, please use the appropriate inquiry form.
Warm Weather & Product Care
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During warmer months or periods of high temperatures, please make sure someone is available to receive the package when it arrives. Avoid leaving treats outside, in direct sunlight, or in warm vehicles for extended periods of time.
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Yes. Chocolate-dipped products can be affected by heat, humidity, and direct sunlight. For best results, bring your order inside as soon as possible and store it in a cool, dry place.
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Store your treats in a cool, dry place away from direct sunlight, heat, and humidity.
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Our products have a 6–8 month shelf life when stored properly.
Go On, Sweetie
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The Club is a monthly subscription. Boxes are curated and shipped once per month.
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Each box includes a curated 12-piece assortment of That’s Right, Sweetie treats. Items may change monthly and can include signature sweets, seasonal favorites, and exclusive Club surprises.
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No. Each month’s box is thoughtfully curated, so the treats will rotate throughout the year.
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Yes. The Club can be purchased as a gift for 3 months, 6 months, or 12 months.
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The Club is designed as a curated surprise box, so each month’s selection is chosen by the That’s Right, Sweetie team.
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Yes. Monthly subscriptions can be canceled before your next payment is processed.
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Yes. Because each box is prepared and packed with care, monthly Club spots are limited.
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Yes, Shipping is Free to all US States.
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That’s Right, Sweetie products may contain or come into contact with common allergens. Please review product details before ordering, and reach out with any questions before joining The Club.
Still have questions?
We’re happy to help you choose the best option for your order, whether you’re shopping ready-to-order treats, planning a custom gift, or coordinating a larger corporate gifting program.