Flat-Rate Delivery

Flat-rate delivery is applied at checkout based on your delivery region. Each order is packaged with care to help protect the quality, freshness, and presentation of your treats.

Sweet Local Delivery

$10

Midwest Delivery

$18

Nationwide Delivery

$28

Larger and corporate orders may require custom delivery arrangements to ensure the best possible experience.

Local Delivery Options

For larger local orders, That’s Right, Sweetie offers delivery options designed to make group gifting, events, and corporate orders easier to coordinate. All valid options are available at checkout.

Free Local Delivery

We provide free delivery within one hour of Racine, Wisconsin, to one designated location with a minimum of 200 units sold.

Local Delivery Under 200 Units

If the order is under 200 units, a $75 delivery fee will apply. You may also choose to pick up your order at our Pretzel Palace in Racine, Wisconsin, for free.

Greater Milwaukee Delivery

Greater Milwaukee delivery is available for a $40 delivery fee.

Corporate & Large Order Delivery

Large corporate orders may ship separately or require custom delivery arrangements to ensure product quality, presentation, and timing. This allows us to protect the integrity of your order and create the best possible experience for your recipients.

For corporate gifting programs, branded experiences, event takeaways, and larger orders, delivery details may be reviewed as part of your custom quote.

Order Processing Time

All orders are handmade to ensure freshness and quality. Please allow 5–7 business days for production.

Have a requested delivery date? Let us know. We will do our best to accommodate and plan around your deadline whenever possible.

*Production time does not always include shipping or carrier transit time.

UPS Delivery Policy

Delivery times depend on the UPS shipping method selected during checkout. That’s Right, Sweetie does not guarantee delivery dates, as shipping timelines are managed by UPS and may be affected by factors outside of our control.

Delays May Be Caused By

Weather conditions
Carrier delays
Holidays
High shipping volume
Incorrect address information

That’s Right, Sweetie is not responsible for delays once an order has been shipped.

Warm Weather & Temperature Policy

At That’s Right, Sweetie, every order is handcrafted and made fresh to order. Because our products are perishable and custom in nature, we take care when preparing each order for delivery.

During warmer months or periods of high temperatures, delivery timing and location are especially important. Please make sure someone is available to receive the package when it arrives, and avoid leaving treats outside, in direct sunlight, or in warm vehicles for extended periods of time.

If you are placing a larger or corporate order during warm weather, we may recommend custom delivery arrangements to help protect the quality and presentation of your order.

Product Freshness & Shelf Life

Our pretzels have a 6–8 month shelf life when stored properly.

For best quality, store your treats in a cool, dry place away from direct sunlight, heat, and humidity. We do not recommend refrigerating unless specifically instructed, as temperature changes may affect the look and texture of chocolate-dipped items.

Refunds & Replacements

Because every order is handcrafted, made fresh to order, and often customized, we do not accept returns. However, customer satisfaction is very important to us.

We may offer a refund, replacement, or store credit in the following situations:

Damaged items during shipping
Incorrect items received
Missing items from your order
Quality concerns upon delivery

If you experience any of the above, please contact us within 24 hours of delivery with the following information:

Your order number
Photos of the product
Photos of the packaging, if applicable
A brief description of the issue

Please email: info@thatsrightsweetie.com

*Requests submitted after 24 hours of delivery may not be eligible for refund or replacement.

A Few Sweet Reminders

Double-check your address

Please review your delivery address carefully before placing your order. Incorrect address information may delay delivery.

Plan ahead for events

For events, corporate gifting, and time-sensitive orders, we recommend placing your order as early as possible.

Larger orders may ship separately

Orders over $500 may ship separately to ensure product quality and presentation.

Custom orders need extra care

Every That’s Right, Sweetie product is made-to-order and fully customized, including color, design, and message. We do not charge extra for customization because it is the standard we are known for.

Have a question about your delivery?

We’re happy to help you plan the best delivery option for your order, whether you’re sending a small gift, coordinating a local pickup, or planning a larger corporate gifting program.

Email us at info@thatsrightsweetie.com